Office Administration Basics

• What is Office Administration
• Why Office Administration
• Who is Office Administrator
• Skill Set for Office Administration
• Office Administration Roles
• Office Administrator Evolution

Telephone Usage

• Telephone Manners
• Telephone Etiquettes
• Voice Mail Etiquettes

Office Communications and Mailing

• Mailing Services
• Addressing Envelopes
• Effective Office Meetings
• Office memos
• Incoming Mail
• Outgoing Mail
• Fundamentals activities of mail handling department
• Mail Automation

Visitor Management

• Managing Office Visitors
• Appointments System

Travel arrangement and Hotel Reservation

• Hotel Reservations
• Hotel Accommodation

Meetings

• Types of Meetings
• Type of Committees
• Meeting Arrangement
• Meeting Terminologies Glossary
• Meeting Management
• Meeting Room Arrangements
• Planning and Scheduling Meeting
• Meeting Minutes

Records Management

• Filing and Record Keeping
• Purpose of Record Management
• Features of Effective Record Management
• Information Types
• Information Access
• Type of Files
• Procedure of Classification
• Methods of Filing
• Systems of Filing
• Administrative Audit

Office Automation

• Benefits of Office Automation
• Limitations of Office Automation
• Duplicating Machine
• Photocopying Machine
• FAX (Facsimile)
• Dictaphone
• Desktop Publishing (DTP)
• Time recording machine
• Document Shredder
• Telecom Equipments

Keyboard Skills

• Key Layout
• Finger Mapping
• Paragraphing
• Syllabification of Words
• Punctuation Rules

Word Processing - MS-Word 2013

• MS-Word Basics
• Working With Documents
• Customize the Word Environment
• Editing a Document
• Formatting Text
• Formatting Paragraphs
• Styles
• Graphics
• Proofing a Document
• Page Formatting
• Macros
• Lists
• References and Citations
• Track Changes

Spreadsheet - MS-Excel 2013

• Excel 2013 Basics
• Workbook and Worksheet
• Manipulating Data
• Worksheet Formatting
• Page Properties and Printing
• Excel Formulas
• Sort and Filter
• Charts
• Macros

Presentation Software - MS-PowerPoint 2013

• MS-PowerPoint 2013 Basics
• PowerPoint Presentation
• Slide Formatting
• Slide Effects and Slide Show
• Printing and Publishing

Database

• Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

Networking and Internet

• Networking Concepts
• Network types
• Internet
• Web Browser
• Uploading and download files
• E-mail
• E-mail components (address, signature, attachments)
• Managing e-mail account
• Web based e-mail
• Digital signature

Hardware Troubleshooting

• Hardware Components
• Ports
• Storage device Troubleshooting
• Keyboard Troubleshooting
• Keyboard Maintenance
• Mouse Troubleshooting
• Mouse Maintenance
• Monitor Troubleshooting
• Troubleshoot Monitor
• Printer Troubleshooting
• Printer Maintenance

Stress Management

• Consequences of Stress
• Reason/Causes of Stress
• Signs of stress
• Techniques of Stress Management

Time Management

• Time Management Techniques

Effective Working Relationships

• What is a good working relationship?
• Building Good Work Relationships
• Working Relationships Types

Apply for certification

https://www.vskills.in/certification/certified-administrative-support-professional