Table of Content
Business Development Basics
- What is Business Development
- Business Development and Other Departments
- Skills for Business Development
- Business Development Drivers
- Business Development Process
Management Basics
- What is Management
- Features of Management
- The Purpose of Management
- Need for Management
- Management Styles
Developing Marketing Strategies and Plans
- Mission Statement
- The Market
- Competition - Direct and indirect
- Sample Marketing Plan Outline
Capturing Marketing Insights
- Marketing Information Systems
- Analysing the Macro environment
- Marketing Research
- Measuring Marketing Productivity
- Forecasting and Demand Measurement
- Marketing Mix Modelling
Analysing Consumer Markets
- Factors influencing consumer behaviour
- Major Psychological Processes
- Buying Decision Process
Analysing Business Markets
- Organisational Buying
- Business Buying Decision Process
- Procurement Process
- Managing B2B Customer Relationships
Environmental Analysis
- PEST
- Anticipating Changes in the Law
- Economic Factors
- International Factors
- Social Factors
- Technological Factors
- Competitive Intelligence
Segment-Target-Position
- Segmentation
- Targeting
- Positioning
- Branding
Marketing Strategies
- Strategic Intent
- Ansoff’s Product/Market Matrix
- The Boston Matrix
- Bowman’s Strategy Clock
- Generic Strategies – Michael Porter (1980)
- The danger of Being ‘Stuck in the Middle’
- Marketing Control
- Internal Marketing
- The Balanced Scorecard
- Gap Analysis
- KPI
SWOT Analysis
- Bringing the SWOT Elements Together
- SWOT Analysis – Exercise
- The Marketing SWOT
Products and Markets
- Market Development
- Related Diversification
- Unrelated Diversification
- New Product Development
Prospecting, Objection Handling and Closing
- Prospecting
- Formulating Prospect Definitions
- Searching out Potential Accounts
- Sales Resistance
- Closing Sales
Sales Forecasting
- Types of Personal Selling Objectives
- Analyzing Market Potential
- Market Indexes
- Sales Potential and Sales Forecasting
- Sales Forecasting Methods
- Qualitative Forecasting Methods
- Projection of Past Sales
- Time-Series Analysis
- Exponential Smoothing
- Regression Analysis
- Econometric Model Building and Simulation
- Converting Industry Forecast to Company Sales Forecast
Key Account Management
- What is Key Account Management (KAM)?
- Benefits and Need for KAM
- Key Account Manager Skills
- KAM vs Sales or Account Management
- Key Account Management Process
- Key Account Management Levels
- Identify Key Accounts
- Implementing Key Account Management
- Best Practices for KAM
CRM
- Who is Customer
- What is CRM?
- CRM Components
- CRM Types
- Social CRM
- CRM Strategy
Relationship Management
- What is Relationship?
- Need for Business Relationship
- Customer-Supplier Relationship Development
- Relationship Management Theories
- Customer Management Strategies
Digital Marketing
- Introduction
- E-Commerce
- Search Engine Optimization
- Social Media
- Behavioral Targeting
- Email Marketing
- Customer Relationship Management
E-Commerce Marketing Practices
- Pure-Click Companies
- Brick-and-Click Companies
- M-Commerce
Conflict and Negotiation
- Overview of Conflict
- Types of Conflict
- Causes of Conflict
- Conflict Management Technique
- Negotiation and Conflict
- Negotiation Basics
- Preparing for the Negotiation Process
- The Seven Basic Steps in Negotiation
- Best Alternative to a Negotiated Agreement (BATNA)
- Tactics for Negotiation Process
Influence Building
- Influencing and Persuasion Techniques
- Influence and Organizational Politics
- Connect and Influence
- Influencing Others as a Leader
International Marketing
- International Marketing Basics
- International Marketing Plan
- International Marketing Research
- Segmentation, Targeting and Positioning
- Market Entry and Expansion Strategies
- Global Competition Analysis
- International Branding and Packaging
- Pricing for International Markets
- Dumping and Countertrade
- Transfer Pricing
- Global Promotion
- International E-Marketing
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