Emergency in Front Office

• Lost and found
• Fire in the Hotel
• Death
• Accidents
• Vandalism
• Damage to property by Resident Guest
• Drunk Guest
• Theft

Hotels often about certain precautions to avoid thefts

• Knowledge of rooms
• Types of room

Waste Disposal, Pest Control, Fire safety and Disaster management

• Fire Extinguishers
• Fire extinguishers
• Waste disposal
• Past Control

Role of Front Office Department

• To reserve
• To receive, register and assign
• Source of information

Telephone Exchange

• Panels
• Head set and Plug
• Cords and Plugs
• Alarm cut off key
• The Reserve Dial key
• The Couple key
• The Head Set Jack

Qualities of a Good Telephone operator

• Punctuality
• Personal Hygiene
• Accuracy
• Speed Cooperation
• Cooperation
• Clarity of speech
• Secrecy
• Memory
• Concentration, Application and quickness
• Coordination with other Department in the Hotel
• Front office
• Housekeeping
• F & B
• Accounts
• Registers in use in the exchange

Qualities of the front office staff

• Salesman
• Problem Solvers
• A Reference Point
• Coordinators
• Image builders
• Essential

Apply for Certification

https://www.vskills.in/certification/Vskills-Certified-Reception-Assistant