1. In reference to Kano Model, which of the following statement/statements are False?
A. It is used in a DFSS Project & works with Quality Function Deployment.
B. It is used before capturing Voice of Customer (VOC).
C. It is used in Measure Phase of DMAIC
D. Both B & C

2. What is the primary purpose of FMEA?
A. It helps to prevent failures from occurring.
B. Identifies the effects of the failure.
C. Evaluates the risk associated with Defects.
D. All of the above

3. _____________ is a graphical representation of the distribution of data in form of tabulated Frequencies.
A. Pareto charts
B. Time charts
C. Histogram
D. Bar charts

4. What are the features of a TO-BE process map?
A. Display the potential future state of a process after it has been analyzed for waste reduction.
B. Shows the results of streamlining efforts by removing rework loops, excess processing and other non-value adding steps.
C. The resulting map has fewer steps than the presenting “As Is” or current map of the process.
D. All of the above

5. What is Standardization?
A. It is used as a method to improve efficiencies in processes that have great variation.
B. It helps in sustaining the process
C. It is used to maximize the compatibility & quality of the process.
D. All of the above

Answers:      1 (D), 2 (D), 3 (C), 4 (D), 5 (D)

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