Jobs

06-04-2021
2yr - 5yr

ABOUT COMPANY

Appfire

At Appfire we're looking for people who are passionate about the software industry and want to work with us. We strive for a healthy, productive work-life balance while enjoying the opportunity to significantly contribute to the direction and success of a growing product company. Appfire offers excellent compensation and benefits with an outstanding opportunity for career growth.


If you will thrive in a fast-paced, collaborative environment like this, we would be happy to hear from you. Appfire Technologies is an Equal Opportunity Employer (EOE) M/F/D/V


JOB DESCRIPTION

About the job

Due to Appfire's exponential growth, we are seeking a talented and highly ambitious professional to join us as a Senior Application Support Engineer. In this significant role, you will be reporting to Appfire’s Manager of Support Engineering and have the opportunity to work with Appfire’s rapid growing list of enterprise customers worldwide.


The Senior Application Support Engineer is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple-to-complex technical problems. You will be working on cutting-edge technologies including Appfire Apps, Atlassian entire range of products and other software components in both cloud and data server environments. You will participate in technical issue analysis and debugging while enabling continued innovation within the Support Engineering organization.


Key Responsibilities / Role Experience


  • You will diagnose, configure, troubleshoot and solve problems associated with Appfire Apps in the Atlassian landscape involving flagship products such as Confluence, Jira, Jira Service Desk, BitBucket, Bamboo, Crowd, StatusPage, etc.
  • You will gain experience in cutting edge technologies such as XaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers, etc.
  • Apply your DevOps continuous integration and development (CI/CD) skills to integrate Jenkins, Bamboo with Git technologies such as GitHub and Bitbucket using a variety of cutting edge Appfire apps and tools.
  • You will apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.
  • You will apply your analytical and problem solving skills in researching, diagnosing, troubleshooting and identifying solutions to complex application L1-L2-L3 support issues.
  • You will have complete freedom in taking ownership of customer issues reported and drive them through to resolution from start to finish.
  • You will get opportunity to work with architects, leads, principals on escalated unresolved issues and gain immense knowledge through collaboration.
  • You will have to apply your teamwork and collaboration skills while working with the Development, Sustaining and QA teams.
  • You will work closely with Marketing, Licensing and Sales teams for quick resolution of customer problems.
  • You will have immense opportunity to learn and enhance deep Linux and Windows OS administration skills as part of providing support for customer issues.
  • You will get to work and troubleshoot application and web server related (NGINX, Apache, Tomcat, Firewall, Load Balancer) issues.
  • Learn and apply your Atlassian knowledge to Install, configure and maintain Atlassian applications and Appfire Apps that cater to high availability and scalability requirements. 
  • You will interact with Appfire global customers and creatively troubleshoot their business critical problems by applying your technical and soft skills.
  • Participate in the day shift related activities and associated processes in a 24X5 global support setup as needed.
  • You will get opportunity to learn coveted Atlassian products including Jira workflow design and implementation to recreate complex customer environments in local lab setup.
  • Apply and enhance your database skills to perform database server installation and basic configuration tasks related to Atlassian products.


Skills


  • Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues.
  • Handle customer escalations and critical feedback with poise and professionalism.
  • Use your knowledge of shell scripting (using Korn Shell, Bourne Shell, Bash, sed, and awk) to troubleshoot and solve customer scripting issues.
  • Setup virtual environments on your desktop using virtualization experience and understanding of virtual concepts (VMware or similar).
  • Write, edit and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle or any other database system.
  • Analyze and resolve DevOps integration issues involving many different products and technologies including Jenkins, Bamboo, Git, GitHub, Bitbucket, etc.
  • Analyze application server logs (Apache, Tomcat, etc) to identify the root cause.
  • Discuss and resolve issues over a phone call if the need arises.
  • Excellent oral and written communication skills.
  • Be accountable, take ownership and have a strong customer focus.
  • Knowledge of Atlassian products (https://www.atlassian.com) and Appfire products are highly desirable. Training will be provided on need basis. Great opportunity to gain Atlassian experience.


Qualifications


  • Passional for resolving complex enterprise customer technical problems.
  • 5+ years of total experience working as a technical or application support engineer, managing enterprise applications in a collaborative role providing support services centered around troubleshooting and administration.
  • 2+ years of experience working as an Applications or Systems Administrator in a collaborative role, working in rotating shifts that help facilitate remote delivery of support services.
  • Atlassian Certification preferred.
  • B.E/B.Tech in EE, EECS, EEE, CSE, MIS or comparable discipline.

Preferred Vskills Certifications

Certificate in DevOps Certified Docker Professional Certified Jenkins Professional Certified SQL Language Professional

Job Location: Telangana

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