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Telephone Usage
Telephone usage is an important aspect of office administration. Here are some guidelines to follow for effective telephone usage:
Answer promptly and professionally: Answer the phone promptly, within two or three rings, and greet the caller professionally with your name and the name of your office or company.
Speak clearly and politely: Speak clearly and politely, enunciating your words so that the caller can easily understand you. Avoid slang and speak in a professional tone.
Listen carefully: Listen carefully to the caller’s needs and concerns, and ask questions to clarify any confusion.
Take messages accurately: If the caller needs to leave a message, take it accurately, including their name, phone number, and the reason for their call.
Transfer calls appropriately: If the caller needs to speak with someone else, transfer the call appropriately, giving the caller the person’s name and extension number.
Hold calls properly: If you need to put the caller on hold, do so politely, asking if it’s alright to place them on hold and for how long. Check back with the caller periodically to update them on the status of their call.
End calls professionally: End the call professionally, thanking the caller for contacting the office and wishing them a good day.
Handle difficult callers professionally: In case of difficult or upset callers, remain calm and professional, listening to their concerns and offering solutions to the best of your ability.
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