Quality Concepts and customer expectation

Quality concepts and customer expectations are two important aspects of Software Quality Assurance (SQA).

Quality concepts refer to the principles, methods, and techniques used to ensure that a software product meets the desired quality standards. These may include concepts such as:

Quality planning: Defining quality goals and specifying the processes, techniques, and resources needed to achieve them.

Quality control: Monitoring and testing software products to ensure that they meet quality standards.

Quality assurance: Ensuring that quality control processes are in place and working effectively to maintain the desired level of quality.

Customer expectations, on the other hand, refer to the requirements and needs of the end-users of the software. These may include factors such as usability, functionality, performance, reliability, and security.

The goal of SQA is to bridge the gap between quality concepts and customer expectations by ensuring that software products meet the desired quality standards and satisfy the needs of the end users. This involves a combination of quality planning, quality control, and quality assurance processes that are designed to identify and address potential quality issues throughout the software development lifecycle. By focusing on both quality concepts and customer expectations, SQA helps to ensure that software products are reliable, efficient, and effective in meeting the needs of their users.