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Gather Troubleshooting Info
When troubleshooting issues in an ASP.NET application, there are several pieces of information that can be helpful to gather:
Error message: If there is an error message being displayed, make sure to take note of the exact error message text. This can help you narrow down the issue and find a solution more quickly.
Stack trace: The stack trace provides a detailed list of the methods that were called leading up to the error. This can be very helpful in pinpointing the exact location and cause of the issue.
Event logs: Check the event logs on the server to see if any errors or warnings were logged around the time the issue occurred. This can provide additional information about what may have caused the issue.
Application logs: If the application has logging enabled, check the application logs for any relevant messages or errors.
Code changes: If the issue started occurring after a recent code change, review the code changes to see if there are any potential issues.
Server environment: Check the server environment, including the version of ASP.NET, IIS, and any other relevant software versions. Make sure that the application is compatible with the server environment.
Network connectivity: If the application is accessing external resources, such as a database or web service, check the network connectivity to make sure that the application can access those resources. By gathering this information, you can better understand the issue and work towards finding a solution.
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