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HR Staffing | Benchmarking and methods of evaluation

Benchmarking is the process of identifying “best practice” in relation to both products (including) and the processes by which those products are created and delivered. The search for “best practice” can taker place both inside a particular industry, and also in other industries (for example – are there lessons to be learned from other industries?).

The objective of benchmarking is to understand and evaluate the current position of a business or organisation in relation to “best practice” and to identify areas and means of performance improvement.

The Benchmarking Process

Benchmarking involves looking outward (outside a particular business, organisation, industry, region or country) to examine how others achieve their performance levels and to understand the processes they use. In this way benchmarking helps explain the processes behind excellent performance. When the lessons learnt from a benchmarking exercise are applied appropriately, they facilitate improved performance in critical functions within an organisation or in key areas of the business environment.

Methods of evaluation

Quite frequently evaluation methods stem from empirical social research. Furthermore, however, evaluation uses additional methodical approaches such as e.g. the Delphi method, group discussions and cost-benefit analyses. These are instruments at the interface of statistical data collection (qualitative and/or quantitative) and assessment. Evaluations often make use of a mix of methods. They combine different methodical procedures (triangulation) in order to be able to appropriately take into consideration different perspectives.

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