Public Speaking

Public Speaking

Public Speaking is an attribute that must be possessed by a telesales professional for a successful career and professional growth. The objective of introducing you to this topic is to ensure that you are comfortable in public environment and develop the practice on public speaking. In order to overcome the fear of making a mistake in public or avoiding being looked upon as silly /irrational in front of everybody, following points must be considered.

• You must prepare yourself thoroughly before addressing a group
• Practice your speech at least twice beforehand
• You must prepare a backup plan, in case you forget your speech
• Try to reduce your fear of audience by familiarizing with them
• Relax yourself before the speech by taking deep breaths

Introducing yourself

• Use first name in formal situations
• Use full name in business and formal situations
• When you must somebody use phrases like it’s nice to meet you, it’s nice meeting you etc, its’ good to see you

Communication Skills

Getting your customer commit to you and your product depends on how well you listen and respond to the customer’s requirement. Effective communication is the most important skill i.e., how well you do or do not communicate. Communication skills must be developed. If you are thinking that better communication means a way to talk longer and more persuasively and more fluently, then you are mistaken. Communication is how comfortable is the listener and how effective is the speaker.

Your body language reflects your inner-self and is a means of communication with your customer. Note, that over-eagerness and annoyance are reflected immediately. One of the most important elements of communication is eye-contact.

In order to learn what a customer wants, it is very necessary to ask them. Do not presume what they want. A contact made is a way to extend relationships and thereby increase life time customer value. Communication is a source to know the customer’s feeling and thereby identify if the customer is facing any issue with your offerings, technology etc.

English speaking skills

The most essential thing while conversing is to speak clearly so that it is understandable to all. Do not worry about not having a native English accent. However, we can make an effort to improve your pronunciation and speaking skills. One of the suggestions to improve your pronunciation is to speak the words clearly and effectively. Listening and understanding when others are talking is also important.

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